Client Story
How CLI achieved a 20% increase in contractor satisfaction
Scaling a network of 3,000+ independent contractors requires more than just manual processes and spreadsheets. Discover how Certified Languages International (CLI) used WorkMarket to decouple 1099 and W-2 workflows, automate global payments, and reduce administrative burdens while growing their business.
The Challenge
CLI provides 24/7/365 language services for over 100 languages globally. To meet surging demand, they rely on a massive network of independent contractors. Before WorkMarket, they managed both 1099 and W-2 employees in the same system, creating complexities for compliance and regulatory issues. They were wasting manual effort solving these challenges, and contractors found the process confusing and complex.
The Solution and Results
Digital workflows enable establishment of contractor platform accounts where pay and tax information can be submitted for payment processing setup.
As CLI’s contractor engagement increased, CLI implemented WorkMarket’s technology platform to centralize its employee payrolls separately from its independent contractor payment workflows. Rather than administering both categories within a single internal system, CLI utilized structured platform tools to organize these processes within a centralized digital environment.
Significant reduction in pay-related inquiries
After switching to WorkMarket, CLI noticed a significant reduction in volume of pay-related phone calls from workers. WorkMarket’s self-service capabilities helps contractors understand their pay from CLI, while reducing the manual effort from CLI’s team.
Taking the guesswork out of taxes
CLI was able to utilize separate payment workflows for its 1099 contractors versus W-2 payroll. Centralized reporting and digital access to tax documentation provided contractors with 24/7 visibility into their tax documents, supporting operations in complex regulatory environments.
Providing contractors with an intuitive experience
The platform provides contractors with secure, self-service access to payment information and related documentation. WorkMarket handles the client-directed payment side, so CLI can focus on growing their business.
WorkMarket at Work
Why WorkMarket
When you use WorkMarket, you gain access to tools designed to support contractor payment and workflow coordination.
Increase contractor satisfaction
A seamless account setup and payment experience for workers.
Meet customer demand
Ability for you to quickly identify which of your workers are right for your jobs.
Focus more on what matters
Streamlined processes, cut down on inefficient manual tasks, allowing more time for you to focus on your business.
Improve compliance
Efficiently review and track your business requirements.
Gain visibility into your contractors
Real-time analytics on contractor spend and usage.
Reduce cost, drive profitability
Streamlined processes save time and money.
Two-minute overview
See how to help streamline workflows, from account set up to paying your contractors.
Interactive demo
Click through our self-guided demo to see how you can facilitate contractor payments and workflows with ease.
