Client Story
Quantum Installation scales by optimizing efficiency
Quantum Installation (Quantam), a retail field services company, was experiencing a surge in growth. Buckling under the growing volume of work, the business looked to WorkMarket to automate the end-to-end workflows of managing contractors, so that they can scale efficiently and meet customer demand.
The Challenge
Utilizing thousands of independent contractors across multiple sites, Quantum was trying to manage a growing pool of resources against an even faster-growing list of work orders. Their existing processes to organize and recruit workers was a burden to maintain, and it took an average of 72 hours to finalize worker assignments, hindering the company's ability to service clients.
The solution and results
Automation accelerates contractor onboarding
With an increasing need to onboard new workers efficiently, WorkMarket also helps Quantum scale recruiting efforts by inviting workers directly into Labor Clouds. Onboarding and verification of US tax ID and bank account information is completed through automated workflows, and workers are organized based on client-defined requirements for easy identification. Now, when project volumes are higher, the company can more easily bring in new workers to meet demand.
Reducing dispatch time to minutes
With WorkMarket, Quantum has been able to take on more jobs and larger projects thanks to the scalable, end-to-end platform. The company uses WorkMarket Labor Clouds to easily identify who is qualified for larger, more complex jobs. Where dispatching once took days, now it takes just minutes - giving Quantum the confidence to bid, win, and succeed with an increasing volume of projects. Workers also appreciated WorkMarket’s ability to provide greater clarity around project needs, timelines and how to process work reports.
“…overall stress levels have gone down.”
~Alin Mihalcea, Business Analyst
Seamless integration drives efficient operations
Quantum found WorkMarket was easy to integrate with their project management platform. Project managers could place a work order in one system and trigger WorkMarket to handle assignment routing and contractor pay. This integration helped improve speed of service, reducing time to secure and dispatch a worker from 72 hours to mere minutes.
"The more you use it, the more you will like and trust it.”
~Alin Mihalcea, Business Analyst
WorkMarket at Work
Why WorkMarket
When you use WorkMarket, you gain access to tools designed to support contractor payment and workflow coordination.
Increase contractor satisfaction
A seamless account setup and payment experience for workers.
Meet customer demand
Ability for you to quickly identify which of your workers are right for your jobs.
Focus more on what matters
Streamlined processes, cut down on inefficient manual tasks, allowing more time for you to focus on your business.
Improve compliance
Efficiently review and track your business requirements.
Gain visibility into your contractors
Real-time analytics on contractor spend and usage.
Reduce cost, drive profitability
Streamlined processes save time and money.
Two-minute overview
See how to help streamline workflows, from account set up to paying your contractors.
Interactive demo
Click through our self-guided demo to see how you can facilitate contractor payments and workflows with ease.
